Retail Services Professional – Customer Operations Coordinator

To ensure delivery of products to Fanatics warehouses, customers and distributers on time and in full. Provide world class customer service to internal customers, external retailers, brands and our distributors. Effectively manage warehouse providers against contractual sla’s.

Requirements

• Act as the main point of contact for our internal customers, retailers and international distributers
• Manage day to day critical path timelines with all supply chain stakeholders
• Manage customer orders to ensure delivery on time in full
• Communicate production timelines to all relevant stakeholders
• Proactive communication to customers
• Maintain any data needed on customer specific systems or portals
• Record and maintain accurate delivery and customer data
• Own weekly meetings with key stakeholders regarding order information
• Manage day to day queries
• Work with logistics function to handover/arrange customer orders & deliveries
• Support finance with complaint enquiries and manage customer communication and resolution
• Proactive inventory management and reporting
• Provide financial reporting and support to necessary business partners

Benefits

• Competitive benefits
• Culture
• Support
• Continuous development