Customer Experience Specialist

AgCountry Farm Credit Services seeks a Customer Experience Specialist to facilitate the customer journey through the loan process and all aspects of product delivery. The ideal candidate will have a minimum of two years’ customer service experience and an Associate’s Degree in Business, Finance, or a related major. As a facilitator of the customer journey, you will establish strong relationships with customers, prospects, team members, and visitors through phone, in-person, and digital channels.

Requirements

• Minimum of two years’ customer service experience
• Associate’s Degree in Business, Finance, or related majors
• Accurate documentation of customer interactions and seeing them through to resolution

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan
• Paid Time Off: Vacation, sick leave, paid holidays, and parental leave
• Life and disability insurance
• Employee Assistance Program (EAP)
• Wellness programs
• Tuition assistance
• Short-term incentive pay