Customer Experience Rep (1-year contract)

FedEx Express is seeking a Customer Experience Representative for the Malaysian market. The role involves providing timely and thoughtful assistance to customers, resolving inquiries and issues, and driving service excellence and customer satisfaction. The ideal candidate should have strong problem-solving skills, accuracy, and attention to detail, with a solution-oriented and customer experience excellence mindset. Diploma/Degree graduates with at least 1 year of work experience in customer service and interaction are encouraged to apply.

Requirements

• Diploma/Degree graduates with at least 1 year of work experience in customer service and interaction
• Those with SPM/secondary education with 2 to 3 years of Experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations or general Logistics experience are also encouraged to apply
• Able to commit to a 1-year contract with FedEx, with possibility of conversion to a permanent role based on performance standards
• Comfortable working on a 44-hour work week between normal working office hours
• Must be able to start immediately

Benefits

• Outpatient and Specialist Coverage