Account Manager Sr Lead, Strategic Accounts

The Client Success Manager – Strategic Accounts is accountable for driving full post-sale client value and operational excellence for strategic clients.

Requirements

• 8–10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
• Bachelor’s degree; relevant experience in financial technology services supporting “Tier 1” / strategic clients
• Demonstrated ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations, including senior executives
• Knowledge of the financial technology industry and products, including market trends, challenges, and opportunities (Treasury and/or Risk domain expertise preferred)
• Strong communication and presentation skills with confidence across all levels of customer engagement and situations
• Demonstrated experience leading and collaborating with cross-functional teams including Sales, Renewals, Client Experience, Product, Support, Professional Services, and technical partners; strong analytical skills (e.g., turning data into insights)

Benefits

• Always-on learning and development
• Collaborative work environment
• Competitive salary with subsidised medical, personal insurances and ESPP