Technical Account Manager

Fiserv is seeking a Technical Account Manager to support Tier 1 clients with world-class service, delivered by payments professionals who understand the industry. The role involves facilitating an exceptional service experience for Fiserv’s largest, most visible, and most complex clients.

Requirements

• Demonstrate expertise in all value chain areas.
• Shape new, innovative solutions together with product, business and technology leaders.
• Have sales and solution design conversations at senior client level.
• Compile full effort estimates, coordinate all contributors and explain estimates to client.
• Manage stakeholders on multiple client engagements.
• Conduct peer reviews of Fiserv client engagements.
• Analyze industry and technology trends and contribute to Fiserv’s Target Platform Strategy and Roadmap.
• Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders.
• Demonstrate client focus by providing solutions and services that enable success for our internal and external clients.
• Lead and drive a collaborative approach to solutions for both internal and external stakeholders.
• Oversee all technical efforts across Fiserv for key accounts.
• Work directly with clients, vendor partners and 3rd parties.
• Navigate Fiserv technology on behalf of client which can include all Tech and Product groups across Fiserv and 3rd parties.
• Participate in various face-to-face client meetings, as needed.
• Translate between technical, operational and business processes and requirements.
• Be involved in any significant Production Support event.
• Work on moderate to complex projects and issues within functional area.

Benefits

• Fuel Your Life program
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program
• Eight Employee Resource Groups
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave