Partner Success Manager

FISPAN is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services. We are looking for a dynamic and passionate Partner Success Manager to drive the success of our strategic partnerships and foster long-term, mutually beneficial relationships.

Requirements

• 3-5+ years of experience in Customer Success Management or Account Management
• Experience with B2B Platforms
• Bachelor’s degree in Commerce, Information technology, or related field
• Ability to maintain composure in stressful situations
• Program Management: Ability to successfully oversee and coordinate multiple projects or initiatives to achieve set objectives and targets
• Detailed-oriented: Ensuring that tasks, responsibilities and commitments are completed timely
• Strong Communication: Excellent communication skills to compose value-based emails, deliver concise presentations, and turn complex topics into consumable content
• Data driven: A solid understanding of business performance metrics, and a willingness to embrace data and experience in interpreting data analytics and deriving insights that drive customer value
• Customer Obsession: Resolute focus on the needs of the customer above all.
• Follow-through: High motivation, bias to action and strong prioritization.
• Empathy: Able to relate to others with a different view or experience.
• Collaboration: Assertive with humility—able to lead change in a positive way.
• Analytical thinking: Leverages experience and expertise to quickly identify and comprehend complex problems.

Benefits

• Extended health and dental benefits
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Mentorship programs