Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for ensuring all crew members are providing excellent customer service and leading their store to achieve customer service score goals. They will also be responsible for front-end operations, store cleanliness, and performing store manager duties in their absence.

What You Will Do

The Customer Experience Manager will train crew members on the B.E.S.T. customer service experience, lead front-end operations, and maintain store cleanliness. They will also be responsible for opening and closing procedures, performing store maintenance, and partnering with the store manager to recruit, train, and develop crew members.

Why It Might Be a Fit

This role may be a fit for someone with 2+ years of management experience, excellent communication skills, and the ability to multi-task. The ideal candidate will be able to maintain composure under pressure and have a creative approach to problem-solving.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support
• Dental insurance
• Vision insurance
• 401k match
• Paid time off
• Paid holidays
• Flexible scheduling