Customer Experience Manager

Role Overview

The Customer Experience Manager is responsible for leading the team to ‘Wow the Customer’ through personal contact, achieving CSAT score goals, and maintaining store cleanliness and safety. They must also drive sales, control expenses, and adhere to Five Below’s Standard Operating Procedures.

What You Will Do

The Customer Experience Manager will ensure all associates and managers are providing excellent customer service, train staff on customer service, and perform various duties such as cash handling, receiving and stocking procedures, and maintaining the store.

Why It Might Be a Fit

This role requires leadership, communication, and time management skills, as well as the ability to work under pressure and maintain a fun atmosphere. The ideal candidate will be able to drive sales, control expenses, and adhere to company policies and procedures.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support
• Dental insurance
• Vision insurance
• 401(k) or similar retirement plan
• Paid time off
• Paid holidays
• Employee discounts