Fivetran is seeking a customer-focused Support Account Manager to join our Support organization. In this role, you will own the day-to-day support experience for a portfolio of customers by driving case momentum, coordinating internal stakeholders, and ensuring customers receive clear, timely, and accurate communication throughout the lifecycle of their issues.
Requirements
- 4 years of experience in customer support operations, technical account coordination, customer success, or support program management
- Strong written and verbal communication
- Strong organizational skills and follow-through
- Comfort working cross-functionally and navigating ambiguity to drive next steps
- Technical aptitude and ability to learn complex systems quickly
- Solid judgment: knows when to escalate, how to set expectations, and how to balance urgency with accuracy
Benefits
- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform
To apply for this job please visit www.fivetran.com.
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