Associate Customer Success Manager

Flashpoint is hiring an Associate Customer Success Manager to cultivate and manage strong relationships with key stakeholders on threat intelligence, fraud prevention, and physical security teams.

Requirements

• Critical thinking and problem-solving skills with the ability to diagnose and troubleshoot technical issues
• Strong written and verbal communication skills with the ability to disseminate clear and appropriate information to both business and technical audiences
• Customer-focused with a commitment to delivering high-quality service and building customer trust
• Strong work ethic, can-do attitude, with the ability to work effectively with minimal daily oversight in an on-demand environment
• Familiarity with cybersecurity, cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection
• Troubleshooting, problem-solving, and critical thinking skills
• Great client-facing skills, both written and verbal communication skills
• Customer facing experience, preferably in a tech-driven environment
• The capacity to act both as a team player and a coach
• Baseline understanding of Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations
• A background in the broader intelligence community or military intelligence is desired and contributes to success in our team

Benefits

• Base Pay Range: $82,900- $90,000 per year plus bonus
• Diversity and inclusion
• Culture and belonging
• Perks: gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events
• Career Growth: frequent, two-way feedback, regular one-on-ones with manager, performance reviews, learning and development opportunities, and guidance through formalized career paths