Sales Operations Manager

Job Summary

Our Sales Operations team drives the systems and structure that keep the business moving — connecting Sales, Distribution, Supply Chain, and Marketing to ensure flawless execution from order creation to customer delivery. The Sales Ops Manager supports all day-to-day sales operations functions across multiple markets. You’ll serve as the operational backbone between Sales and Distribution — managing workflows, order accuracy, promotions, reporting, and team development. This role is ideal for someone who has hands-on experience working with cannabis sales and distro teams and thrives in a fast-moving, highly collaborative environment.

Key Responsibilities

• Collaborate with supply chain and distro partners to confirm product availability, order cutoffs, and delivery schedules.
• Identify and implement process enhancements to streamline order accuracy, reporting, and communication with Distro partners.
• Lead weekly communication syncs with Sales and Distro teams to align on delivery schedules, promotions, and priorities.
• Partner with the National Director to design and implement scalable data solutions across states.
• Build and maintain weekly reports tracking order accuracy, inventory age, and fulfillment metrics.
• Support the rollout of new product launches across multiple states, ensuring the Sales team has all necessary tools, pricing, and assets.
• Help prepare sales teams for large state promotions and seasonal programs (4/20, 7/10, Green Wednesday, etc.)
• Assist with state expansions, onboarding new partners, and establishing operational infrastructure.
• Coordinate trade show participation with the marketing team, ensuring logistics, materials, and post-show reporting are completed.
• Train and mentor Sales Operations Coordinators and Specialists across regions.
• Ensure Sales adherence and alignment with national SOPs checklists and workflows – helping hold accountability within the department.
• Oversee the ordering and logistics of displays, signage, and other merchandising assets in coordination with Marketing and Field teams.

Technical Skills & Abilities

• 3–5 years of experience in Sales Operations, Distribution Operations, or Logistics in the Cannabis Industry.
• Strong understanding of cannabis order flow, compliance documentation, and fulfillment processes.
• Proficiency in data systems and platforms required (Airtable, Salesforce, Excel, Leaflink)
• Understanding of database and data integrity principles
• Deep Understanding of sales processes, methodologies, and best practices.

Core Competencies

• Exceptional attention to detail — accuracy and timing are everything.
• Excellent communicator — clear, proactive, and professional across departments.
• Organized and reliable — thrives on checklists, SOPs, and follow-through.
• Problem solver — identifies issues quickly and drives solutions before they escalate.
• Adaptable and calm — operates effectively in a fast-paced, evolving industry.

Requirements

• Must be at least 21 years of age.
• Must be able to push, pull, move, and/or lift a minimum of 20 lbs. to a minimum height of 5 feet and able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
• Prolonged periods of standing, sitting at a desk, and working on a computer
• Must be able to access and navigate each department at the organization’s facilities.
• Ability to get in and out of vehicle and walk up and down stairs during your shift.
• Must be able to stand, sit for prolonged periods of time, bend, kneel, squat, and twist.

Benefits & Compensation

• Paid Vacation Time, Paid Sick Leave, Paid Holidays, Parental Leave.
• Health, Dental, and Vision Insurance.
• Employee Assistance Program.
• 401k with generous employer match.
• Life Insurance.
• Employee discounts on products and services.