Customer Onboarding & Transition Specialist

The Customer Onboarding & Transition Specialist is responsible for orchestrating seamless transitions for businesses moving their IT Managed Services to Focus Group, combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

Requirements

• Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
• Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
• Excellent written and verbal communication skills
• Exceptional attention to detail and quality assurance capabilities
• Strong analytical skills for identifying risks, opportunities, and process improvements
• Full valid UK driving licence
• Ability to manage and prioritize complex workloads based on competing customer requirements
• Excellent time management with a punctual, responsible approach
• Ability to work independently whilst maintaining collaborative relationships across departments
• Genuine desire to expand your technical knowledge and customer service skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week