Customer Success Operations Specialist

As a Customer Success Operations Specialist, your job is to ensure that Fluke Premium Care customers receive accurate, timely, and high-quality support throughout their service experience. You handle both service-related requests and administrative tasks related to care plan activation and registration, ensuring all data is correct and actionable.

Requirements

• Manage inbound Fluke Premium Care tickets, ensuring initial assessment and appropriate action.
• Validate care plan eligibility and benefit coverage, ensuring accurate and complete information is collected.
• Review customer requests, determine the proper operational approach, and distinguish between service types (repair, calibration, accessory, administrative or other).
• Support and resolve activation and registration issues across multiple activation models
• Provide clear, appropriate communication to clients across EMEA, guiding them step by step through next actions.
• Maintain structured and accurate case records within the ticketing system to ensure transparency and traceability.
• Collaborate, problem solve, and strategize with your team to enhance efficiency.

Benefits

• Hybrid work policy
• International environment in a great location in Eindhoven
• Opportunities to grow within the department and across other departments
• Work in an entrepreneurial, team-centered, customer-focused, and growth-oriented environment