Sales Operations Manager

Franchise Alpha

Job Brief

We are seeking a proactive, organized, and sales-oriented Sales Operations Manager to lead our sales and telemarketing team. This role is pivotal in driving performance across sales, service, and client relationship functions. The ideal candidate will have a strong track record of managing high-performing teams, aligning sales efforts to business targets, and ensuring seamless client servicing to boost revenue growth.

KRA & Performance Targets

As the team lead for Telemarketers & sales reps, your performance will be directly linked to team achievement. Monthly KRA targets include:

  • Conference Calls
  • Meetings Fixed
  • Sales Revenue

ResponsibilitiesTeam Management

  • Lead and mentor a team of six or more sales reps and telemarketers
  • Conduct performance reviews, training sessions, and KPI tracking
  • Set daily/weekly targets aligned with business goals

Sales Enablement

  • Oversee daily calling and lead follow-up activities
  • Support the team in qualifying leads, closing deals, and preparing proposals
  • Track conversions and pipeline health via CRM

Client Servicing & Relationship Management

  • Ensure quick response and resolution to client issues
  • Maintain high service standards and seamless project handovers
  • Encourage client loyalty and upsell opportunities

Process & Service Oversight

  • Monitor post-sales fulfillment and delivery
  • Conduct periodic satisfaction checks
  • Refine servicing SOPs to ensure consistency

Lead Management & CRM Oversight

  • Implement lead nurturing workflows
  • Audit CRM records and guide team members on follow-up discipline

Performance Monitoring

  • Analyze individual and team-level call, meeting, and conversion metrics
  • Create and implement action plans for underperformance

Strategy & Optimization

  • Propose workflow improvements and efficiency strategies
  • Align sales and client service with revenue goals

Reporting & Coordination

  • Generate weekly/monthly performance reports
  • Collaborate with content and marketing for campaign support
  • Participate in business planning meetings and progress reviews

Qualifications

  • 2+ years in sales operations, business development, or telesales leadership
  • Experience managing inside sales teams and achieving revenue targets
  • Proficiency in Zoho, HubSpot, or similar CRM platforms
  • Strong communication, mentoring, and client-facing skills
  • Graduate in Business, Marketing, or related discipline

Key Competencies

  • Sales Leadership & Target Orientation
  • Team Coaching & Performance Management
  • Client Retention & Relationship Building
  • Process Management & Optimization
  • CRM, Reporting, and Analytical Skills

Work Schedule

  • Days: Monday to Saturday
  • Hours: 10:00 AM – 7:00 PM
  • Model: Hybrid (Minimum 15 office days/month; rest WFH)

Compensation & Benefits

  • Total CTC: Up to ₹80,000/month (₹960,000/year)
  • Perks:
  • Cell phone reimbursement
  • Paid sick leave

Job Types: Full-time, Permanent

Pay: Up to ₹80,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Work from home

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • Do you have own laptop & WiFi connection?

Willingness to travel:

  • 50% (Required)

Work Location: In person

To apply for this job please visit revpath.dealhub.io.

Latest articles on the blog

RECRUITERS!

Reduce the risk of your recruitment process (applicant quality, long and inefficient process) by selecting from a relevant pool of candidates.

POST A NEW JOB NOW!