Job Brief
We are seeking a proactive, organized, and sales-oriented Sales Operations Manager to lead our sales and telemarketing team. This role is pivotal in driving performance across sales, service, and client relationship functions. The ideal candidate will have a strong track record of managing high-performing teams, aligning sales efforts to business targets, and ensuring seamless client servicing to boost revenue growth.
KRA & Performance Targets
As the team lead for Telemarketers & sales reps, your performance will be directly linked to team achievement. Monthly KRA targets include:
- Conference Calls
- Meetings Fixed
- Sales Revenue
ResponsibilitiesTeam Management
- Lead and mentor a team of six or more sales reps and telemarketers
- Conduct performance reviews, training sessions, and KPI tracking
- Set daily/weekly targets aligned with business goals
Sales Enablement
- Oversee daily calling and lead follow-up activities
- Support the team in qualifying leads, closing deals, and preparing proposals
- Track conversions and pipeline health via CRM
Client Servicing & Relationship Management
- Ensure quick response and resolution to client issues
- Maintain high service standards and seamless project handovers
- Encourage client loyalty and upsell opportunities
Process & Service Oversight
- Monitor post-sales fulfillment and delivery
- Conduct periodic satisfaction checks
- Refine servicing SOPs to ensure consistency
Lead Management & CRM Oversight
- Implement lead nurturing workflows
- Audit CRM records and guide team members on follow-up discipline
Performance Monitoring
- Analyze individual and team-level call, meeting, and conversion metrics
- Create and implement action plans for underperformance
Strategy & Optimization
- Propose workflow improvements and efficiency strategies
- Align sales and client service with revenue goals
Reporting & Coordination
- Generate weekly/monthly performance reports
- Collaborate with content and marketing for campaign support
- Participate in business planning meetings and progress reviews
Qualifications
- 2+ years in sales operations, business development, or telesales leadership
- Experience managing inside sales teams and achieving revenue targets
- Proficiency in Zoho, HubSpot, or similar CRM platforms
- Strong communication, mentoring, and client-facing skills
- Graduate in Business, Marketing, or related discipline
Key Competencies
- Sales Leadership & Target Orientation
- Team Coaching & Performance Management
- Client Retention & Relationship Building
- Process Management & Optimization
- CRM, Reporting, and Analytical Skills
Work Schedule
- Days: Monday to Saturday
- Hours: 10:00 AM – 7:00 PM
- Model: Hybrid (Minimum 15 office days/month; rest WFH)
Compensation & Benefits
- Total CTC: Up to ₹80,000/month (₹960,000/year)
- Perks:
- Cell phone reimbursement
- Paid sick leave
Job Types: Full-time, Permanent
Pay: Up to ₹80,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid sick time
- Paid time off
- Work from home
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Do you have own laptop & WiFi connection?
Willingness to travel:
- 50% (Required)
Work Location: In person
To apply for this job please visit revpath.dealhub.io.
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