Senior Customer Success Manager

As a Senior Customer Success Manager at Front, you will own the end-to-end lifecycle for a portfolio of B2B customers, driving successful renewals and ensuring customers adopt, engage, and renew with confidence.

Requirements

• 3-5 years in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS environment
• Proven experience owning renewals and retention metrics
• Strong commercial instincts and comfort leading contract conversations
• Ability to interpret usage data and translate it into action
• Excellent communication and stakeholder management skills
• Highly organized with strong attention to detail