Customer Retention Specialist (Brazil)

Customer Retention Specialist at FxPro, responsible for providing comprehensive client support, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback.

Requirements

• Fluent in English and Portuguese, with excellent written and verbal communication skills.
• Proven experience in providing customer service and support via chat, email, and phone.
• Strong problem-solving and analytical skills to address customer issues.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with customer support software and CRM systems.
• Detail-oriented with strong organizational and record-keeping abilities.
• Ability to build and maintain client relationships.
• Experience in financial services or online trading.

Benefits

• Competitive compensation package.
• 21 days off and 10 sick leaves annually.

Tagged as: Data Analysis