Gartner is seeking a detail-oriented Manager of Product Operations to serve as the primary administrator and technical lead for their Pendo platform. The successful candidate will translate high-level strategy into functional workflows, guides, and data insights, and bridge the gap between business needs and technical setup.
Requirements
- 5+ years of experience in Product Operations, Sales Operations, or Marketing Technology
- Power-User Status: Deep, hands-on experience with Pendo (or a similar DAP like WalkMe) is preferred
- Technical Literacy: Comfort working with IT teams; ability to speak their language regarding CSS selectors, HTML, and data integrations
- Domain Expertise: A strong understanding of Salesforce and the typical lifecycle of a Sales/Service professional
- Analytical Mindset: You enjoy digging into data to find the ‘why’ behind user behavior and can translate those findings into clear reports
- Operational Rigor: You are someone who loves a clean workflow and a well-documented process
- Bachelor’s degree required
Benefits
- Competitive salary
- Generous paid time off policy
- Charity match program
- Group Medical Insurance
- Parental Leave
- Employee Assistance Program (EAP)
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