We’re looking for motivated, engaged people to help make everyone’s journeys better. The Manager, Ops, Customer Service will act as a liaison between the airline customer and the Gate Gourmet operational unit.
Requirements
- Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations
- Approves specialty orders, uplifts, and responsible for invoice accuracy and timelines
- Ensures supply chain/purchasing has current up to date data and support purchasing requirements
- Maintains a professional appearance at all times and treats the customer with dignity and respect
- Provides regular two-way communication between the client and local GGI
- Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader of any problems that may arise
- Manages inventory process accurately and on time, results reviewed before submission to the customer
- Conducts weekly documented billing checks to ensure items billed
- Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force
- Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s with Commercial VP and GM
Benefits
- Paid time off
- 401k, with company match
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Employee Discounts
- Free hot healthy meals for unit operations roles
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