Customer Experience Site Manager

Gemini is looking for a Customer Experience Site Manager who builds trust through presence, drives results through people, and finds energy in the complexity of custom, made-to-order work.

Requirements

• Own day-to-day customer experience operations, managing workflow, priorities, and escalation with discipline and consistency;
• Manage order flow, order changes, customer inquiries, and issue resolution to meet service commitments;
• Ensure operational stability during periods of disruption, change, or increased demand;
• Establish and maintain standard work, routines, and controls to ensure repeatable service execution;
• Act as the primary escalation point for complex or high-impact customer issues;
• Manage departmental staffing plans, including hiring and training related activities, within annual operating budget parameters;
• Manage policy deployment in the areas of safety, quality, delivery, cost/lean processes, customer satisfaction, and employee relations.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Make effective independent decisions representing day-to-day issues that do not require team discussion, input or agreement.
• All other duties as needed for the benefit of the group or organization.

Benefits

• $0 Health Insurance Premium for Employee-Only Coverage
• 4% Retirement Match with Profit Sharing
• Generous Paid Time Off
• Dental, Vision, Disability and Life Insurance
• Use of Company Owned Resort in Hayward, WI
• Tuition Reimbursement Program