Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The company is looking for an Expert Customer Success Manager to shape how leading enterprises in Argentina realize measurable business value from their customer experience investments.
Requirements
- Own a portfolio of strategic and enterprise accounts, driving adoption, retention, and expansion outcomes
- Build and influence C level relationships to align customer experience strategy with business priorities
- Develop and execute customer success plans that deliver measurable value realization and KPI achievement
- Lead executive business reviews that demonstrate ROI, performance insights, and growth opportunities
- Identify and drive cross sell and up sell initiatives that increase account value and long-term revenue
- Partner with sales, professional services, onboarding, and renewals teams to deliver aligned customer outcomes
- Manage escalations proactively, ensuring resolution and strengthening long term customer trust
- Drive customer advocacy by enabling success stories, references, and long-term partnerships
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