Senior Customer Success Manager

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Customer Success Manager role is to establish a lifelong relationship between Genesys and its customers by advising and equipping them to achieve their customer experience vision.

Requirements

• 10 years of experience in a technology-related field
• Bachelor’s Degree in a technology or business-related field
• Familiarity with CX (industry and technology) to drive consultative approach to customer interactions
• Has been exposed and successfully worked with customers to deliver AI/Digital solutions
• Strong ability to build relationships and proactive engagement using digital touch capabilities
• Ability to manage/multi-task multiple actions across assigned customer base
• Excellent interpersonal, presentation skills – both written and verbal
• Positive attitude and high willingness to learn
• Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers
• Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms

Benefits

• Larger tech company benefits with independence to make a larger impact