A Team Leader – Technical Account Manager oversees a team of Technical Account Managers supporting strategic customers using Genetec’s platform. The role combines people leadership, senior-level customer engagement, and deep technical/operational understanding of enterprise physical security environments.
Requirements
- 3+ years in Technical Account Management, Customer Success Engineering, Systems/Solutions Engineering, Project Management, or a similar customer-facing technical role
- Ability in leading or mentoring others (people management, team lead, or demonstrated informal leadership)
- Experience owning technical customer relationships; comfortable managing a portfolio of accounts
- Experience with complex deployments (multi-site, multi-vendor, high availability) and executive stakeholder management
- Customer-obsessed and outcome-oriented
- Calm under pressure, especially during major incidents and escalations
- Comfortable coaching others, giving clear feedback, and setting high standards
- Able to operate at both strategic and hands-on levels
- Collaborative, transparent, and structured in communication
- Fluent in French and English, both verbal and written
Benefits
- 401k Matching
- Generous Paid Time Off
To apply for this job please visit jobs.workable.com.
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