Technical Account Manager- Team Lead

The Technical Account Manager (TAM) Team Leader oversees a team of Technical Account Managers supporting strategic customers using Genetec’s platform, ensuring each TAM provides service as the technical account owner for their assigned customers, and manages a limited number of accounts themselves as a Technical Account Manager.

Requirements

• 3+ years in Technical Account Management, Customer Success Engineering, Systems/Solutions Engineering, Project Management, or a similar customer-facing technical role
• Ability in leading or mentoring others (people management, team lead, or demonstrated informal leadership)
• Experience owning technical customer relationships; comfortable managing a portfolio of accounts
• Experience with complex deployments (multi-site, multi-vendor, high availability) and executive stakeholder management
• Understanding of physical security concepts: devices, firmware, VMS/access control, event, and alarm flows
• Ability to translate contractual language (SOW/SLAs) into operational commitments and measurable deliverables
• Structured approach to root-cause analysis and driving cross-functional resolution (Support/Operations/Engineering)
• Strong presence and communication skills; able to speak fluently with both technical and business stakeholders
• Experience building and using metrics: customer health scores, SLA dashboards, adoption metrics, and renewal/expansion indicators
• Strong planning and organizational skills; comfortable handling multiple high-priority initiatives concurrently

Benefits

• Attractive compensation package with 401K match
• Training Tuition Reimbursement Program
• Work-life balance with a flexible working schedule