Customer Success Operations & Program Specialist

We are looking for a Customer Success Operations & Program Specialist to join our team. In this role, you will provide the essential operational backbone for our post-sales customer programs. You will focus on the execution, maintenance, and administrative reporting that keep our customer success engine running smoothly.

Requirements

• At least 3–5 years of industry experience in GTM operations, customer success coordination, or a program support role within the technology industry.
• Proficiency in Project Management tools, specifically Jira (backlog grooming/ticket management)
• Strong data literacy and technical hygiene, with the ability to perform complex data cleanup in Excel/Sheets (VLOOKUPs, pivot tables)
• High attention to detail for Quality Assurance, particularly in testing automation workflows, link validation, and merge tag accuracy in customer-facing comms.
• Excellent written communication skills, with a focus on documenting technical processes (SOPs) and summarizing meeting outcomes for leadership.
• Operational mindset, thriving on ‘below-the-line’ work like database audits, folder organization, and calendar management.
• Self-driven problem solver who can work independently in a fast-paced remote environment and meet strict weekly reporting cadences.
• Strong sense of ownership over the consistency of program data, ensuring that ‘Must Win’ trackers and RAG statuses are always current.