IX Mid Market & Commercial Revenue Architect Manager

Gong is a company that uses AI to transform how revenue teams win. As a Manager of Mid Market Revenue Architects, you will lead a team of strategic partners to mid-sized customers, driving revenue transformation and coaching your team to guide executive stakeholders and operational teams.

Requirements

• 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company.
• 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar).
• Experience working with Financial Services or Healthcare customers, or professional work experience in those industries.
• Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations.
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
• Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level.
• Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs.
• Passion for driving customer outcomes and contributing to a high-performing and accountable work culture.

Benefits

• Medical, dental, and vision plans
• Wellbeing Fund
• Mental Health benefits
• 401(k) program
• Education & learning stipend
• Flexible vacation time
• Paid parental leave
• Company-wide recharge days
• Work from home stipend