B2B Sales Operations Specialist

Position Overview

We are seeking a detail-oriented and execution-focused B2B Operations Specialist to support wholesale and national retail operations across Canada and North America.

This role plays a critical part in coordinating purchase orders, inventory allocation, retailer compliance, and cross-functional execution to ensure seamless operations in a fast-growing distribution environment.

Key Responsibilities

• Order & Retail Operations Management
• Manage purchase order processing from receipt to fulfillment
• Coordinate with warehouse and logistics partners for timely shipment
• Monitor retailer routing, compliance, and documentation requirements
• Track order status and proactively resolve operational issues
• Inventory & Allocation Support
• Monitor inventory levels and allocation by account
• Support demand forecasting and replenishment planning
• Identify potential stock risks and communicate with Sales team
• Assist with inventory reconciliation and reporting
• Retail Compliance & Documentation
• Ensure accurate item setup and SKU onboarding
• Maintain retailer documentation, EDI compliance, and system accuracy
• Support pricing updates and promotional execution
• Reporting & Process Improvement
• Prepare operational reports (inventory, order fill rate, backorders)
• Analyze workflow inefficiencies and recommend improvements
• Assist with ERP data maintenance and system updates
• Cross-Functional Coordination
• Partner with Sales on promotional planning and allocation
• Work with Finance on invoicing accuracy and deduction support
• Coordinate with Brand partners on product availability and changes

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field preferred
• 2–5 years of experience in B2B operations, wholesale, or supply chain
• Experience in Beauty, Skincare, or CPG distribution preferred
• Strong Excel and reporting skills
• ERP system experience required
• Highly organized with strong attention to detail
• Ability to manage multiple accounts and deadlines

Compensation & Benefits

Annual Salary Range: CAD $70,000 – $80,000 (Base Salary)

Actual compensation will be determined based on experience and qualifications.

• Extended health coverage
• Paid vacation
• RRSP contribution matching (if applicable)
• Performance bonus opportunity
• Growth opportunities within a high-growth international distribution company