Customer Service Representative/ Inside Sales Representative

Role Overview

The CSR sells the organization’s products and services for prospective and established customers, handling customer needs through face-to-face, phone, email, or fax interactions. The CSR collaborates with Regional Manager or Branch Manager to drive territory coverage and maintain positive dealer relationships.

What You Will Do

The CSR will execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates. They will also provide excellent customer service, recommend alternate products, and obtain and monitor scheduled shipment dates.

Why It Might Be a Fit

The CSR will work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. Growth opportunities are available to develop new skills and advance in the company.

Requirements

• High School diploma or GED equivalent, some college preferred
• 1 – 3 years of progressive sales experience
• Knowledge of HVAC equipment/products is preferred
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email

Benefits

• Benefits effective on day one for all full-time direct hires
• Training programs available to help guide team members and develop new skills
• Growth Opportunities
• Part of a Global Company – our family brands are backed by Daikin Industries, Ltd.