As a Manager, Consumer Experience Strategy, you will innovate service models for YouTube’s Operations, including creator support, consumer support, and partner engineering to optimize impact and resource efficiency. You will lead YouTube’s AI-first transformation of Consumer Experience Operations, redefining how subscribers receive support service and sales motions at scale.
Requirements
- Bachelor’s degree in a business or quantitative discipline
- 6 years of experience in professional services or a corporate strategy role
- 4 years of experience working with executive stakeholders
- Experience experimenting with AI/ML tools to solve operational problems
- Experience in consumer support operations in a Business-to-Business or Business-to-Consumer company
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
To apply for this job please visit www.google.com.
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