Revenue Operations Consultant

Remote Full TimeMinneapolis, MN, United States (Remote)Gravity Global

The Revenue Operations Consultant will be responsible for leading our most sophisticated customers through their pre-sales and implementation experience with HubSpot’s Marketing, Sales, Service and Operations software or other applicable technology. We are looking for motivated team members who have strong communication skills, technical acumen, a passion for solving challenging problems, and strong business acumen.

Communication with clients and Mojo Core teams will be important to executing different visions.

Primary Responsibilities:

  • New Business Support
  • Work with new business sales to recommend the right implementation approach for their Business
  • Develop strong relationships with your clients and the internal delivery teams
  • Serve as a direct liaison between clients and internal delivery teams
  • Manage client and internal delivery team expectations; don’t be afraid to have hard conversations
  • Attend client meetings to document all deliverables, decisions, and next steps, goals, timelines, and expectations
  • Maintain client data in our CRM (HubSpot) such as contact information, satisfaction levels, deals for upsells, etc.
  • Assist in maintaining ClickUp, Mojo’s project management system, for assigned clients to build timelines and tasks
  • Assist in maintaining organization for client folders in shared Google drives
  • Develop the long-term plan for client to achieve success with HubSpot platforms
  • Lead HubSpot implementation projects for all clients including strategic consulting, product best practices, and technical strategy
  • Training and Onboarding client teams into Hubspot
  • Buyer Personal development
  • CRM migration consulting for data in primary objects in Hubspot: Contacts, Companies and Deals
  • Audit Marketing Hub assets like Landing Pages, Domain Names, Emails and Workflows with suggestions on best practices for each area.
  • Configurations for long-term success in Hubspot.
  • Migrating Deals from other platforms into Hubspot
  • Explore and define current business processes around Sales enablement.
  • Sales process mapping and implementation for new Sales Teams into Hubspot
  • Auditing existing Sales hub configurations and processes while identifying areas of opportunity to create efficiencies.
  • Lead routing and automation strategies
  • Reporting metrics and common Dashboards for different sales roles.

Character traits of a HubSpot Consultant:

  • Problem solver
  • Detail oriented
  • Curious
  • Reliability
  • Clear Communicator

What you’ll be accountable for:

  • Strategic consulting & Technical strategy
  • Product best practices
  • Client Communication

Metrics that will define success:

  • Project Profitability
  • Execution Timelines
  • Client Satisfaction

The Successful Candidate will:

  • Have significant experience in implementing marketing automation or CRM software for larger, complex customers
  • Have a customer first mindset and a consultative approach to problem solving
  • Have excellent oral and written communication skills
  • Are passionate & interested in supporting pre-sales activities and providing a level of certainty to the customer to assure they are making the right decision
  • Have a strategic mindset and can help customers with their long-term planning, recommending additional products and services that will help them grow
  • Are very detailed oriented and have strong project management skills
  • Have a strong technical aptitude

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