HCSS, a Thoma Bravo portfolio company, is seeking a Revenue Operations Analyst to further accelerate our growth. We are a market leader in heavy civil construction software and technology solutions. Our trusted estimating, field entry, project management, safety, digital plans, fleet management, and telematics solutions improve the operations of 3,000+ companies across North America.
ROLE OVERVIEW
As a Revenue Operations Analyst, you will play a critical role in optimizing our revenue operations processes and ensuring the accuracy and efficiency of our sales pipeline management. This role requires a deep understanding of revenue operations functions, particularly within the context of Salesforce, and a strong ability to collaborate and communicate effectively with cross-functional teams. Your primary responsibilities will revolve around opportunity hygiene, data analysis, reporting, and Salesforce support and sales process improvement initiatives to maximize revenue generation.
KEY RESPONSIBILITIES
- Opportunity Hygiene Ownership
- Take ownership of the opportunity management process in Salesforce, ensuring accurate and up-to-date information at all stages of the sales pipeline.
- Regularly monitor and maintain data integrity, opportunity type, stages, attribution, and close dates.
- Work closely with the sales team to enforce data hygiene best practices, provide training when necessary, and resolve any data inconsistencies or issues.
- Salesforce Support
- Serve as a subject matter expert for Salesforce, providing guidance and support to the sales team on system usage, best practices, and data management.
- Assist with user onboarding, training, and ongoing system maintenance, including managing user roles, permissions, and access levels.
- Collaborate with the IT team and Salesforce administrators to troubleshoot issues, implement enhancements, and drive system integrations.
- Data Analysis and Reporting
- Conduct in-depth analysis of sales data, revenue trends, and key performance indicators (KPIs) to identify areas of improvement and make data-driven recommendations to optimize revenue operations.
- Create and deliver regular reports and dashboards to provide insights into sales performance, pipeline health, and other relevant metrics to stakeholders and senior leadership.
- Process Improvement
- Collaborate with the sales team, marketing, customer success, and other cross-functional teams to align processes and ensure smooth handoffs and transitions between departments.
- Identify opportunities for automation and implement system enhancements or Salesforce customizations to improve overall sales effectiveness.
QUALIFICATIONS & SKILLS
- Bachelor’s degree in business administration, finance, STEM or a related field.
- Minimum of 2 years of experience in revenue operations, sales operations, or a similar role within a technology or software company.
- Proficiency in Salesforce CRM, including advanced understanding of opportunity management and reporting
- Strong analytical skills and the ability to extract insights from datasets
- Excellent communication skills, with the ability to effectively collaborate with both IT and Sales teams
- Detail-oriented mindset with a commitment to data accuracy and integrity
- Proactive problem-solving skills and the ability to adapt to changing priorities in a fast-paced environment.
BENEFITS & PERKS
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:
- Flexibility for you to work in-office or hybrid
- Medical and Dental Premiums
- On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
- Dog-friendly campus
- 401K with match
- Tuition reimbursement
- And more!
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