Revenue Operations Analyst

HCSS, a Thoma Bravo portfolio company, is seeking a Revenue Operations Analyst to further accelerate our growth. We are a market leader in heavy civil construction software and technology solutions. Our trusted estimating, field entry, project management, safety, digital plans, fleet management, and telematics solutions improve the operations of 3,000+ companies across North America.

ROLE OVERVIEW

As a Revenue Operations Analyst, you will play a critical role in optimizing our revenue operations processes and ensuring the accuracy and efficiency of our sales pipeline management. This role requires a deep understanding of revenue operations functions, particularly within the context of Salesforce, and a strong ability to collaborate and communicate effectively with cross-functional teams. Your primary responsibilities will revolve around opportunity hygiene, data analysis, reporting, and Salesforce support and sales process improvement initiatives to maximize revenue generation.

KEY RESPONSIBILITIES

• Opportunity Hygiene Ownership
  • Take ownership of the opportunity management process in Salesforce, ensuring accurate and up-to-date information at all stages of the sales pipeline.
  • Regularly monitor and maintain data integrity, opportunity type, stages, attribution, and close dates.
  • Work closely with the sales team to enforce data hygiene best practices, provide training when necessary, and resolve any data inconsistencies or issues.
• Salesforce Support
  • Serve as a subject matter expert for Salesforce, providing guidance and support to the sales team on system usage, best practices, and data management.
  • Assist with user onboarding, training, and ongoing system maintenance, including managing user roles, permissions, and access levels.
  • Collaborate with the IT team and Salesforce administrators to troubleshoot issues, implement enhancements, and drive system integrations.
• Data Analysis and Reporting
  • Conduct in-depth analysis of sales data, revenue trends, and key performance indicators (KPIs) to identify areas of improvement and make data-driven recommendations to optimize revenue operations.
  • Create and deliver regular reports and dashboards to provide insights into sales performance, pipeline health, and other relevant metrics to stakeholders and senior leadership.
• Process Improvement
  • Collaborate with the sales team, marketing, customer success, and other cross-functional teams to align processes and ensure smooth handoffs and transitions between departments.
  • Identify opportunities for automation and implement system enhancements or Salesforce customizations to improve overall sales effectiveness.

QUALIFICATIONS & SKILLS

• Bachelor’s degree in business administration, finance, STEM or a related field.
• Minimum of 2 years of experience in revenue operations, sales operations, or a similar role within a technology or software company.
• Proficiency in Salesforce CRM, including advanced understanding of opportunity management and reporting
• Strong analytical skills and the ability to extract insights from datasets
• Excellent communication skills, with the ability to effectively collaborate with both IT and Sales teams
• Detail-oriented mindset with a commitment to data accuracy and integrity
• Proactive problem-solving skills and the ability to adapt to changing priorities in a fast-paced environment.

BENEFITS & PERKS

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

• Flexibility for you to work in-office or hybrid
• Medical and Dental Premiums
• On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
• Dog-friendly campus
• 401K with match
• Tuition reimbursement
• And more!

Tagged as: Salesforce, salesforceadmin, salesforcemanagement