Business Operations Lead

Remote Full TimeNew York, NY, United States (Remote)Headway

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice.

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 25,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company powering 500k+ appointments per month with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

Therapymatch, Inc. (dba Headway) has a full-time Business Operations Lead position in New York, New York. Duties include: Use quantitative models (growth forecasting, cost analyses, return on investment projections), statistical methods (linear regressions, multivariate analysis), analytical skills and other toolsets (business intelligence tooling, Excel, PowerPoint) to identify and solve complex marketplace problems that facilitate Headway’s growth and scale; Analyze current systems and processes to reformulate them in ways that drive efficiency, throughput, and quality; Use SQL to query internal databases to create datasets and internal reporting to drive problem analyses and guide solutions as necessary; Understand and utilize constituent parts of core processes; Reformulate systems and processes to drive efficiency and improve outcomes by designing new products (in collaboration with product and engineering), creating internal tools directly and working with outsourced vendors; Project manage complex projects across functions from conception to implementation; Track progress and drive progress, report on timelines, and ensure project success; Collaborate with executives, senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives; and Collaborate with others in the organization to ensure successful implementation of chosen problem solutions. Telecommuting permitted. Must reside within a normal commutable distance from Headway’s HQ office in NY. 

Education Requirements: Bachelor’s Degree in Operation Research, Mathematics, Economics or a closely related technical or quantitative field.

Experience Requirements: 24 months (2 years) of experience in the job offered or as Associate Consultant, Systems Analyst, Strategy Consultant, or a related occupation

Salary range $150,000 to $250,000 per year.

Apply online or send resume to [email protected]Applicants must include job code “EW010” with resume.

We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected]

Headway employees work remotely across the US, with the option to work from offices in New York City and (coming soon!) San Francisco. Headway participates in E-Verify. To learn more, click here.

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