Head of Referral Marketing

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice.

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 25,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

As our Head of Referral Marketing, you’ll play a pivotal role in our mission to revolutionize the therapy healthcare marketplace. You’ll be responsible for creating predictable and sustainable growth through our referral program and word of mouth channels. You’ll oversee the end to end referral user journey, orchestrating a mix of multi-channel referral marketing, product experience, data analytics, and sales enablement. You’ll lead a growing team of marketers, fostering a culture of high velocity experimentation and learning.

You will:

• Be responsible for top of funnel provider growth from referrals; orchestrating the growth strategy across customer insights, data analytics, and marketing channels to create predictable and sustainable top of funnel growth from provider referrals
• Lead and inspire a team of marketers, providing organizational structure and fostering a culture of innovation and learnings
• Craft a multi-channel campaign plan for referrals, optimizing existing channel tactics and introducing emerging trends through high velocity experimentation
• Be accountable for pipeline targets from referrals, reporting out performance and insights to Headway’s executive team
• Partner closely with analytics and finance to own the inputs for the referral program’s growth models, building an intuition around growth levers and identifying new methods to test
• Identify new ways to use market research and analytics to deeply understand provider needs and ways to evolve the referral program’s roadmap
• Partner with Marketing Analytics to own the referral program experimentation roadmap, identifying core hypotheses and the organizational rigor to run high velocity experiments and learnings
• Deeply understand the strengths and growth areas of the end-to-end referral journey, optimizing for growth, product experience, and provider engagement

You’d be a great fit for this role if:

• You’ve had proven success in a leadership role driving rapid growth over a multi-year period
• You have a strong command of marketing unit economics and financial concepts
• You have 10+ years of professional experience and 2+ years of experience building and leading high-performing teams and recruiting top talent
• You have experience building and leading high velocity experimentation, bringing an expert level of knowledge of the structure, process, and analytics needed to run an experiments roadmap and culture around learnings
• You’re a bridge builder, with a proven track record of strong relationships across product, engineering, data science, analytics and sales
• You have a proven track record of setting targets and creating a strategic framework to consistently meet them
• You’re an excellent coach and team leader, you inspire your team to go above and beyond
• You have strong appreciation for the art of marketing, thinking outside the box to elevate our brand design, messaging and creative
• You lead by values, empathy, and by setting an example
• You have a demonstrated ability to influence at all levels of the organization

Compensation and Benefits:

• Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
  • Group A: $245,000
  • Group B: $220,500
  • Group C: $196,000
  • Examples of cities located in each Compensation Grouping:
    • Group A = NYC, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
    • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
    • Group C = All remaining cities
  • Benefits offered include:
    • Equity Compensation
    • Medical, Dental, and Vision coverage
    • HSA / FSA
    • 401K
    • Work-from-Home Stipend
    • Therapy Reimbursement
    • 16-week parental leave for eligible employees
    • Carrot Fertility annual reimbursement and membership
    • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
    • Flexible PTO
    • Employee Assistance Program (EAP)
    • Training and professional development

We believe a team’s strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected]

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.

Tagged as: Marketing