Fuego Leads is looking for a Sr. People Operations Specialist to join our dynamic team and ecosystem. We are a leader in call center technology, lead generation, and telecommunication. Our focus is currently the health insurance and medicare markets where we have grown to a substantial market share in Health Insurance and are quickly growing in the Medicare market.
Requirements
- 5+ years of experience in Workforce Management, HR Operations, or People Analytics, preferably in a call center or high-volume workforce environment.
- Strong experience with schedule adherence, forecasting, and capacity planning.
- Hands-on experience administering HRIS platforms (ADP Workforce Now strongly preferred).
- Hands-on experience with Verint, Assembled, Calabrio (WFM tools) & Five9
- Working knowledge of FMLA, PTO policies, and unpaid leave tracking.
- Advanced reporting or dashboarding skills (Excel, Google Sheets, BI tools a plus).
- Ability to balance business needs with employee experience and compliance.
Benefits
- Competitive Compensation + Performance Incentives
- Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
- 15 Days PTO, accrual starts after 3 months Probationary Period over the calendar year.
- 401 K + Matching after 3 month Probationary Period (Optional)
- Great Career development opportunities
- Annual Company Events
To apply for this job please visit workforcenow.adp.com.
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