Revenue Operations Lead

About Us

Hero Vired is an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation’s largest and most esteemed business conglomerates. Hero Vired offers cutting-edge industry programs and world-class partnerships, shaping the trailblazers of tomorrow.

At Hero Vired, we firmly believe in the potential of every individual to achieve greatness. Leveraging the unparalleled expertise and legacy of the Hero Group, our mission is to revolutionize the learning landscape. Through immersive, industry-aligned programs, we empower learners with the knowledge, skills, and insights they need to turn their aspirations into tangible accomplishments. Our focus is to disrupt and reimagine traditional university education and upskilling for working professionals, achieved through impactful online certification and degree programs.

Role Summary

We are seeking a commercially sharp and operationally excellent Revenue Operations Lead to own and drive Hero Vired’s revenue performance and operational rigour. The role comes with direct management responsibility over a team of Revenue Managers and the Operations function. The Revenue Operations Lead will serve as the connective tissue between revenue strategy and day-to-day execution — designing the systems, metrics, and processes that ensure the business performs predictably and at scale.

Key Responsibilities

Operational Excellence & Process Design: Driving operational excellence is the core mandate of this role. You will be responsible for designing, implementing, and continuously improving the processes and systems that underpin revenue generation and business performance. This includes building robust standard operating procedures for revenue reporting, pipeline management, CRM hygiene, and cross-functional workflows.

KPI Design, Tracking & Delivery: You will own the design and governance of the KPI framework for the revenue and operations functions. This involves defining the right metrics for each team and business unit, building the infrastructure to track them in real time, and holding teams accountable for delivery against targets. You will conduct regular performance reviews, diagnose underperformance, and work with team leads to implement corrective actions.

Data Analytics & Insights: Data is at the heart of how this role operates. You will leverage advanced data analytics to generate deep, actionable insights into revenue performance, operational efficiency, and business health. This requires hands-on proficiency in SQL and Python to build models, automate reporting pipelines, and conduct both descriptive and predictive analyses. You will design and maintain dashboards that give the leadership team a clear, real-time view of the business, and will proactively surface insights that drive better decisions.

Team Leadership — Revenue Managers: You will directly lead and develop a team of Revenue Managers, setting clear performance goals, providing regular coaching and feedback, and building a culture of analytical rigour and commercial accountability. You will ensure that the revenue team operates as a cohesive unit with well-defined ownership and robust processes. You will identify capability gaps within the team and invest in their professional development.

Team Leadership — Operations: You will hold direct leadership responsibility over the Operations team, overseeing the systems, processes, and workflows that underpin revenue generation and business performance. This includes managing sales operations, CRM hygiene, revenue reporting infrastructure, and the tooling and processes that enable the revenue team to perform at its best.

Revenue & Operations Integration: You will integrate revenue and operations thinking into a unified, end-to-end view of the business. This means identifying and resolving gaps at the intersection of sales, revenue, and operations — ensuring that commercial momentum is never lost due to process or tooling failures.

Revenue Strategy & P&L Oversight: You will contribute to the development and execution of Hero Vired’s revenue strategy, working closely with the business leadership to set targets, evaluate pricing and monetization approaches, and identify growth opportunities. You will maintain a working understanding of the revenue P&L, track performance against targets, and flag material variances with supporting analysis.

Cross-Functional Collaboration

You will work closely with sales, marketing, product, finance, and university partnerships to align teams around shared revenue and operational goals. You will partner with sales leadership on incentive structures and pipeline management, collaborate with marketing on acquisition metrics, and work with the product team to ensure that tooling and systems support operational needs.

Qualifications and Skills

Experience & Education:

• Candidates should have 6-10 years of progressive experience in revenue operations, business operations, strategy, or analytics, with a demonstrated track record of leading teams and driving measurable business outcomes.
• Prior experience managing a combined revenue and operations function is strongly preferred. Experience in the EdTech, SaaS, or consumer internet industry is a significant advantage.
• A Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field is required. An MBA is preferred.

Core Competencies:

• Operational Excellence: Deep expertise in process design, workflow optimization, and operational governance. A track record of building scalable, high-quality operational systems in a fast-paced environment.
• Data Proficiency: Proficiency in SQL and Excel for data analysis, modeling, and automation. Ability to build complex analytical models and reporting infrastructure from the ground up.
• KPI Design & Performance Management: Proven ability to design meaningful KPI frameworks, build the infrastructure to track them, and drive consistent delivery across teams.
• People Leadership: Proven ability to lead, develop, and inspire multi-functional teams. Experience managing managers and building high-performing teams in a high-growth environment.
• Commercial Acumen: Solid understanding of revenue strategy, pricing, and P&L dynamics. Ability to connect operational decisions to commercial outcomes.
• Stakeholder Management: Strong ability to build relationships with and influence stakeholders across functions. Clear and confident communicator who can present complex analytical findings to diverse audiences.
• Problem-Solving & Structured Thinking: Ability to break down ambiguous, complex problems into structured frameworks and develop practical, data-backed solutions. Comfortable operating in conditions of uncertainty and rapid change.