AI Transformation & Analytics Manager is seeking a visionary professional to lead modernization of contact center operations through AI, predictive analytics, and strategic innovation. This role will enhance agent productivity, improve customer response times, and embed AI capabilities to improve efficiency and customer satisfaction.
Requirements
- Design and implement AI-powered dashboards to monitor KPIs, service levels, and operational trends
- Apply statistical and AI models to uncover behavioral patterns, predict service demand, and identify root causes of operational issues
- Automate reporting and insight generation using tools such as Python, R, and cloud-based analytics platforms
To apply for this job please visit job.pccw.com.
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