Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager to support high-value customers in the assigned vertical by providing the tools and resources to achieve their business goals on social media.

Requirements

• 5-8 years of customer-facing / account management experience
• Proven success managing a customer portfolio with a record of successful adoption
• Solid knowledge of social media and/or social marketing and business use of social media
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement