The Customer Success Manager (SME) is responsible for maintaining strong relationships with HSI’s small-medium clients, supporting their experience with HSI products and services, achieving account growth (upsell) and retaining the license long term (renewal).
Requirements
- 2 + years experience of managing client accounts
- 1 + years experience in achieving account growth targets
- Excellent communication and problem-solving skills
- Have an interest in technology and master new technology easily
- Experience in a Health, Safety and/or Employee Wellbeing role
- Experience using HSIsystems (consider Experience using HSE systems vs HSI specific)
- Experience with data and reporting tools
- Experience with Sales Force (or similar CRM)
- Proficient MS Office applications
Benefits
- Access to a confidential and free EAP Service (Employee Assistance Program)
- Birthday Bonus Day – A day of paid leave for your birthday!
- Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
- Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
- Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
- Free Skin Checks & Flu Vaccines
- A flexible and hybrid working environment – with free Coffee and Snacks in the office!
- Office Lunch provided monthly
- A collaborative and supportive team-based environment
To apply for this job please visit jobs.workable.com.
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