The Customer Success Manager (SME) is responsible for maintaining strong relationships with HSI’s small-medium clients, supporting their experience with HSI products and services, achieving account growth (upsell) and retaining the license long term (renewal).
Requirements
- 2 + years experience of managing client accounts
- 1 + years experience in achieving account growth targets
- Excellent communication and problem-solving skills
- Have an interest in technology and master new technology easily
- Experience in a Health, Safety and/or Employee Wellbeing role
- Experience using HSIsystems
- Experience with data and reporting tools
- Experience with Sales Force (or similar CRM)
- Proficient MS Office applications
Benefits
- Access to a confidential and free EAP Service (Employee Assistance Program)
- Birthday Bonus Day – A day of paid leave for your birthday!
- Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
- Tuition Reimbursement
- Volunteer Leave
- Free Skin Checks & Flu Vaccines
To apply for this job please visit jobs.workable.com.
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