The Customer Success Manager (SME) is responsible for maintaining strong relationships with HSI’s small-medium clients, supporting their experience with HSI products and services, achieving account growth and retaining the license long term.
Requirements
- Plan and lead regular client account meetings
- Build and maintain relationships with key stakeholders
- Develop and report on Customer Success Plans
- Proactively manage account retention to achieve renewal quota
- Identify and pursue opportunities for account growth and achieve upsell quota
- Maintain client records, renewals & upsell oppsin CRM and other tools
- Oversee customer escalations and work with internal stakeholders to achieve resolution
Benefits
- Access to a confidential and free EAP Service (Employee Assistance Program)
- Birthday Bonus Day – A day of paid leave for your birthday!
- Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
- Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
- Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
- Free Skin Checks & Flu Vaccines
- A flexible and hybrid working environment – with free Coffee and Snacks in the office!
- Office Lunch provided monthly
To apply for this job please visit jobs.workable.com.
Follow us on social media