Director, People Operations (Service Delivery)

As Director, People Operations Service Delivery, you will lead the end-to-end global delivery of People Operations services across Tier 1, Tier 2, and Tier 3 support. You will own the service delivery model, ensuring every employee interaction is consistent, efficient, and high quality.

Requirements

• 10+ years of experience in People Operations, HR Shared Services, or Service Delivery roles, with 5+ years in leadership positions
• Strong expertise in service delivery operations, including SLAs, CSAT, case management, intake workflows, and escalation frameworks
• Demonstrated ability to drive operational excellence through KPIs, process optimization, and continuous improvement methodologies

Benefits

• Annual Cash Compensation Range: $176,900—$283,000 USD
• Benefits
• Eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Overtime pay

Tagged as: HubSpot