Customer Experience Banker

Role Overview

As a Customer Experience Banker, you will be a Financial Concierge for walk-in customers, responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs, recommending products and services, and providing excellent customer service.

What You Will Do

You will provide excellent customer service, understand and educate customers on consumer deposit products, identify opportunities to grow customer relationships, and adhere to operational, security, risk, and regulatory policies and procedures.

Why It Might Be a Fit

You will have the opportunity to work in a welcoming and inclusive team environment, share ideas and voice opinions that impact customers, the bank, and communities, and demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.

Requirements

• High School Diploma or GED
• 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
• 1 year or more in customer service in banking, financial services, or goal-driven retail sales
• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Benefits

• Exempt status (not eligible for overtime pay)
• Flexible work arrangement (in-office and work from home)
• Equal Opportunity Employer
• Tobacco-Free Hiring Practice