Customer Experience Banker

Role Overview

As a Customer Experience Banker, you will be a Financial Concierge for walk-in customers, responsible for retaining and growing consumer and business customer relationships. You will provide excellent customer service, understand and educate customers on consumer deposit products, and identify opportunities to grow customer relationships.

What You Will Do

Process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals.

Why It Might Be a Fit

You will have the opportunity to work in a welcoming and inclusive team environment, share ideas and voice opinions that impact customers, the bank, and communities. You will be empowered to help customers achieve their financial goals and have the chance to deepen relationships and build a strong partnership with customers and partners.

Requirements

• High School Diploma or GED
• 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Benefits

• Exempt status (not eligible for overtime pay)
• Office workplace type
• Flexible work arrangement (in-office and work from home)
• Tobacco-Free Hiring Practice