Director of Customer Experience & Integrated Quality Program Leader

Director of Customer Experience & Integrated Quality Program Leader role will consist of management, tracking, reporting, and communication with NA customers, experience & playbook leadership, program readiness, tools & transformation execution, and quality excellence support & customer engagement.

Requirements

• Define methods, develop ‘Playbook’ and training curriculum for managing, tracking, and reporting internally across Hutchinson ADI divisions and vis-à-vis customers
• Ensure consistent execution across divisions and sites to constitute a ONE-ADI language
• Drive and monitor adoption and assimilation through sustained and coordinated engagement with division GMs, site leaders/plant managers, and other focal
• Develop and deploy standardized program review and production readiness tools and templates aligned with aerospace OEM expectations
• Lead and govern initial pilot initiatives focused on operational transparency, production readiness, and on-time delivery
• Serve as a local senior interface for quality matters maintaining tight interfaces with divisions and providing feedback which can be transformed into continuous improvement efforts

Tagged as: Change Management