Introduction

When you join IBM, you join a culture of openness, collaboration, and trust. Join us and experience a place where you can co-create your learning and opportunities. A place where teamwork and unique ideas are treasured. A place where you can bring innovation to life.

Key Responsibilities

Your role and responsibilities

Maintain Salesforce pipeline accuracy by ensuring opportunities reflect true deal status and quote-to-cash processes
Support quoting and deal structuring, including assisting sales reps with pricing, approvals, and opportunity processing

Collaborate with Sales, Finance, Q2C, IT and the S&A teams to ensure deals are processed and provisioned without delay or errors
Identify and resolve any blockers in the deal lifecycle to ensure clean bookings and timely customer delivery
Support forecast accuracy by validating pipeline inputs and partnering with sales leadership to manage rollups

Lead onboarding and training for new sales reps on Salesforce best practices, process adherence, and pipeline hygiene
Help drive process improvements and standardizations that improve visibility, reduce errors, and enable growth
Serve as a trusted partner and escalation point for sales teams when operational roadblocks arise

Preferred Education

Bachelor’s Degree

Required Technical And Professional Expertise

2–4 years of experience in Sales Operations, Deal Desk, or Revenue Operations
Proficiency with Salesforce, quote management tools (e.g., CPQ), and ability to learn new tools quickly
Strong attention to detail and ability to identify inconsistencies in data and process

Excellent communication and collaboration skills, especially across sales, finance, IT and operations teams
Experience supporting or managing forecast processes and sales pipeline integrity
A process-oriented mindset with a bias toward action and continuous improvement