Syntax is a leading Managed Cloud Provider seeking a results-driven Customer Success Manager with strong experience in SAP solutions to ensure customer satisfaction, drive adoption, and maximize business value.
Requirements
- Act as the primary point of contact for assigned customers, building trusted, long-term relationships.
- Drive adoption and value realization of SAP solutions.
- Monitor customer health, identify risks, and proactively develop mitigation and success plans.
- Lead Quarterly Business Reviews (QBRs) and provide strategic insights to stakeholders.
- Partner with Delivery, Support, and Sales teams to ensure successful implementations and ongoing service excellence.
- Identify and support upsell and cross-sell opportunities aligned with customer needs.
- Ensure alignment between business objectives and SAP capabilities.
- Track and report on KPIs such as adoption, satisfaction (CSAT/NPS), and retention.
- Manage escalations and ensure timely resolution of issues.
Benefits
- Competitive, above-average compensation
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- Global travel opportunities
- Flexible working models
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