Customer Success Manager

Syntax is a leading Managed Cloud Provider looking for a Customer Success Manager with strong experience in Oracle solutions to drive customer satisfaction, adoption, and long-term value realization.

Requirements

• Serve as the primary point of contact for assigned customers throughout their lifecycle.
• Build and maintain strong, long-term relationships with key stakeholders.
• Drive adoption and usage of Oracle solutions (Cloud, ERP, HCM, CX, etc.).
• Monitor customer health, identify risks, and proactively develop mitigation plans.
• Conduct regular business reviews (QBRs) and provide strategic recommendations.
• Collaborate with internal teams (Sales, Delivery, Support) to ensure successful implementations and ongoing support.
• Identify and support upsell and cross-sell opportunities in partnership with Sales.
• Track and report on KPIs such as customer satisfaction, retention, and product usage.
• Ensure timely resolution of issues and escalate when necessary.

Benefits

• Competitive, above-average compensation
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the “you” is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job