Digital Operations Officer

This role involves assisting customers with account inquiries, transaction issues, digital onboarding and troubleshooting technical problems while ensuring a seamless and secure banking experience.

Requirements

• Bachelor’s degree in finance, business, IT, or related field.
• Relevant professional qualifications in banking/added advantage.
• 2+ years relevant experience in a financial institution, fintech or customer support.
• Familiarity with digital banking apps, payment gateways and online security protocols.
• Strong communication and problem-solving abilities.
• High attention to detail and accuracy.
• Customer centric, proactive, and innovative mindset.
• Ability to multitask in a fast-paced environment.