We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers – while also maintaining the flexibility for meaningful work-life balance. As a Principal Customer Success Manager, you are responsible for partnering with large law firms to ensure they maximize the value from their iManage subscriptions, and driving retention, loyalty, and satisfaction across all products and services.
Requirements
- Experience dealing with a portfolio of enterprise level, high-value strategic customers
- A minimum of 10+ years experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment
- Experience managing, working with and presenting to C-Suite Stakeholders
- Experience managing Fortune 500 accounts & customers
- A Bachelor’s Degree in Business, Business Administration, Information Management, or the equivalent
- Excellent business communication, organizational and project management skills
- Ability to create structure in ambiguous situations and design effective processes
- A high level of resourcefulness to be able to independently seek out resolutions
Benefits
- Market competitive salary
- Annual performance-based bonus
- Comprehensive Health/Vision/Dental/Life Insurance
- 401k Retirement Savings Plan with a company match up to 4%
- Enhanced leave for expecting parents
- Flexible time off policy
- Multiple company wellness days each year
- Access to RethinkCare, a global behavioral health platform
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