We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers – while also maintaining the flexibility for meaningful work-life balance.
Requirements
- Experience dealing with a portfolio of Enterprise level, High-value Strategic Customers
- A minimum of 10+ Years’ experience Management Consulting, Relationship Management, or Customer Success in a SaaS environment
- Experience managing, working with and presenting to C-Suite Stakeholders
- Experience managing Fortune 500 accounts & customers
- A Bachelor’s Degree in Business, Business Administration, Information Management, or the equivalent
- Excellent business communication, organizational and project management skills
- Ability to create structure in ambiguous situations and design effective processes
- High level of resourcefulness to be able to independently seek out resolutions
- Legal Industry Knowledge
- A working knowledge of iManage products and solutions
- Used CSM software, SalesForce and ticketing systems
- An ability to work well independently and as part of a team
- A PMP or ITIL certification
- Experience implementing enterprise cloud and/or security platform solutions
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- BUPA private medical insurance & a Simplyhealth cash plan
- Group life cover, including life insurance, income protection, and critical illness protection
- Enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)
- Flexible work hours
- Collaborative work environment
- Regular social events
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